Privacy Policy
Effective Date: 18 July 2026
Last Updated: 18 July 2026
Fresh Cuts Salon W.L.L. ("Fresh Cuts", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, book appointments, purchase products or services, join our loyalty programme, purchase memberships or gift cards, or otherwise interact with us.
1. Information We Collect
We may collect information including:
- Name
- Mobile number
- Email address
- Date of birth
- Appointment details
- Purchase history
- Loyalty programme information
- Membership information
- Gift card information
- Payment references (we never store your full payment card details)
- Website usage information
- Communication preferences
2. How We Collect Information
We collect information when you:
- Visit our website
- Create an account
- Book an appointment
- Purchase products or services
- Join our loyalty programme
- Purchase memberships or gift cards
- Contact customer support
- Subscribe to marketing communications
- Visit one of our branches
We also automatically collect certain technical information such as your IP address, browser type, device information, and website activity through cookies and analytics tools.
3. How We Use Your Information
We use your information to:
- Manage appointments
- Deliver our salon services
- Process payments
- Manage customer accounts
- Administer memberships and loyalty programmes
- Send appointment reminders
- Respond to enquiries
- Improve our services
- Detect fraud
- Meet legal and regulatory obligations
- Send marketing communications (where permitted or with your consent)
4. Cookies
We use cookies to:
- Keep you signed in
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Enhance security
You can manage cookie settings through your web browser.
5. Marketing Communications
With your consent, we may send:
- Promotions
- Birthday offers
- Loyalty rewards
- Membership updates
- New service announcements
- Customer surveys
You can unsubscribe from marketing communications at any time.
6. Online Payments
Payments are processed securely through trusted third-party payment providers.
Fresh Cuts does not store your complete debit or credit card information.
7. Loyalty Programme, Memberships & Gift Cards
If you participate in our loyalty programme or purchase memberships or gift cards, we may process information necessary to:
- Award loyalty points
- Redeem rewards
- Manage memberships
- Process renewals
- Issue and redeem gift cards
- Prevent fraud
8. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers including:
- Payment providers
- Website hosting providers
- Delivery companies
- SMS and Email providers
- WhatsApp Business providers
- Cloud hosting providers
- IT support providers
We may also disclose information where required by law.
9. International Data Transfers
Some of our service providers may process your information outside the Kingdom of Bahrain.
Where this occurs, we ensure appropriate safeguards are in place to protect your information.
10. Data Security
We use industry-standard security measures including:
- HTTPS encryption
- Secure authentication
- Access controls
- Firewalls
- Secure backups
- Regular security reviews
While we take reasonable measures to protect your information, no online system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Prevent fraud
After this period, your information is securely deleted or anonymised where appropriate.
12. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Withdraw consent
- Object to certain processing activities
- Opt out of marketing communications
13. Children's Privacy
Our services are not directed toward children.
We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page together with the revised effective date.
15. Contact Us
Fresh Cuts Salon W.L.L.
Website: www.freshcutsbh.com
Email: info@freshcutsbh.com
Kingdom of Bahrain
Design Recommendations
For a modern website, I also recommend:
- Remove the cover page.
- Remove the document information table and revision history.
- Remove page numbers and headers/footers.
- Replace long bullet lists with concise paragraphs where appropriate.
- Use collapsible (accordion) sections for mobile devices.
- Add a sticky table of contents for easy navigation.
- Highlight key customer rights using icons or callout boxes.
- Include a cookie consent banner linked to the Cookies section.
- Make the "Contact Us" section prominent at the bottom of the page.
This will reduce the policy from 21 pages to approximately 7–9 web pages of content (or a single scrolling page) while preserving the essential legal protections and making it much easier for customers to read and navigate.